service

Product Support

The Customer Support Department in Dayton provides installation, training, support, software, and service for Ohio and Daetwyler (now Ohio Gravure Technologies) equipment.

Ohio GT Products Supported

Product Support Software Service
Prepress/Layout Software
Collage, Collage-S, Collage-E,
Collage-L, IVC		 Yes Yes Yes
RTI-E Yes Yes Yes
MDC3 RIP (Harlequin RIP) n/a n/a n/a
JawsRIP Yes Yes Yes
Engravers
GRAVOSTAR type HS Yes Yes Yes
GRAVOSTAR type D Yes n/a Yes
GRAVOSTAR 857 Yes n/a Yes
GRAVOSTAR 827 Yes Yes Yes
GRAVOSTAR 850 n/a n/a n/a
GS Spectrum Yes Yes Yes
End of Life* Products
CCS* Effective 1/1/12 n/a n/a n/a
Linux/Unix Server printing Effective 4/1/12 n/a n/a n/a
Collage Sun Computers Effective 1/1/12 n/a n/a n/a
OhioPREPS II Effective 1/1/10 n/a n/a n/a
B-7xx Effective 7/1/09 n/a n/a n/a
M811, M820 Effective 1/1/10 n/a n/a n/a
M900 (GS 900) and FCS software Effective 1/1/10 n/a n/a n/a

Yes = Available; n/a = Not available

Support refers to operational support, including training and application support.
Software refers to development, upgrades, and bug fixes.
Service refers to hardware repairs.

Note: Software Agreement, Maintenance Agreement or P.O. required for all service/software/support unless product still under warranty.

* What is an EOL (End of Life) product?       This is a product that Ohio GT or the OEM no longer manufactures; no longer makes changes to software, firmware, or hardware; or no longer tests with new operating systems.

Our Policy on EOL products

Ohio Gravure Technologies is committed to keeping your aging equipment running for as long as possible. Even when a product is marked as "End of Life" we will do everything we can to find the fastest solution at lowest cost to keep your production running.

The "End of Life" notification simply means that our suppliers are no longer manufacturing certain parts. Therefore no company can deliver these parts as 'new' -- or only with unreasonable time frames and costs.

An "End of Life" notices for software developed by Ohio GT means we do not develop new features or fix any problems for the product. In all cases, we offer alternatives with far more features and capabilities, at a reasonable cost.

We will do everything we can to keep your production going. We still have some supplies. In most cases we can either refurbish or repair defective parts; and we offer upgrades or exchanges if repair is impossible.

Please contact Customer Support if you have any questions or concerns.