
The Customer Support Department in Dayton provides installation, training, support, software, and service for Ohio and Daetwyler equipment.
| Product | Support | Software | Service |
|---|---|---|---|
| Prepress/Layout Software | |||
| Collage, Collage-S, Collage-E, Collage-L, RTI-E, IVC |
|||
| FCS* | |||
| CCS* | |||
| MDC3 RIP (Harlequin RIP) and JawsRIP | |||
| Engravers | |||
| GRAVOSTAR type HS | |||
| GRAVOSTAR type D | |||
| GRAVOSTAR 850 | |||
| GRAVOSTAR 857 | |||
| GRAVOSTAR 820 | |||
| GRAVOSTAR 900 | |||
| Ohio Engravers (B-7xx *, M8xx, M850, and M900) | |||
= Available;
= Not available
Support refers to operational support, including training and application support.
Software refers to development, upgrades, and bug fixes.
Service refers to hardware repairs.
Note: Software Agreement, Maintenance Agreement or P.O. required for all service/sof tware/support unless product still under warranty.
* EOL product What is an EOL (End of Life) product? This is a product that Daetwyler or the OEM no longer manufactures, or makes changes to software, firmware, or hardware, or tests product with new operating systems. The product has probably been replaced by a different product with more advanced features. In most cases, we continue to provide support, and service while hardware is available.
For the complete listing of equipment that Daetwyler sells, see www.daetwyler.com