service

MDC Product Support

The Customer Support Department in Dayton provides installation, training, support, software, and service for Ohio and Daetwyler equipment.

Daetwyler Products Supported

Product Support Software Service
Prepress/Layout Software
Collage, Collage-S, Collage-E,
Collage-L, RTI-E, IVC		 Yes Yes Yes
FCS* Yes n/a Yes
CCS* Yes n/a Yes
MDC3 RIP (Harlequin RIP) and JawsRIP Yes n/a n/a
Engravers
GRAVOSTAR type HS Yes Yes Yes
GRAVOSTAR type D Yes Yes Yes
GRAVOSTAR 850 Yes Yes Yes
GRAVOSTAR 857 Yes Yes Yes
GRAVOSTAR 820 Yes n/a Yes
GRAVOSTAR 900 Yes n/a Yes
Ohio Engravers (B-7xx *, M8xx, M850, and M900) Yes n/a Yes

Yes = Available; n/a = Not available

Support refers to operational support, including training and application support.
Software refers to development, upgrades, and bug fixes.
Service refers to hardware repairs.

Note: Software Agreement, Maintenance Agreement or P.O. required for all service/sof tware/support unless product still under warranty.

* EOL product      What is an EOL (End of Life) product? This is a product that Daetwyler or the OEM no longer manufactures, or makes changes to software, firmware, or hardware, or tests product with new operating systems. The product has probably been replaced by a different product with more advanced features. In most cases, we continue to provide support, and service while hardware is available.

For the complete listing of equipment that Daetwyler sells, see www.daetwyler.com