MDC Product Support

The Customer Support Department in Dayton provides installation, training, support, software, and service for Ohio and Daetwyler equipment.

Daetwyler Products Supported

Product	Support	Software	Service
Prepress/Layout Software
Collage, Collage-S, Collage-E, Collage-L, RTI-E, IVC
FCS*
CCS*
MDC3 RIP (Harlequin RIP) and JawsRIP
Engravers
GRAVOSTAR type HS
GRAVOSTAR type D
GRAVOSTAR 857
GRAVOSTAR 827
GRAVOSTAR 850
End of Life* Products
OhioPREPS II Effective 1/1/10
B-7xx Effective 7/1/09
M811, M820 Effective 1/1/10
M900 (GS 900) Effective 1/1/10

= Available; = Not available

Support refers to operational support, including training and application support.
Software refers to development, upgrades, and bug fixes.
Service refers to hardware repairs.

Note: Software Agreement, Maintenance Agreement or P.O. required for all service/software/support unless product still under warranty.

* What is an EOL (End of Life) product? This is a product that Daetwyler or the OEM no longer manufactures; no longer makes changes to software, firmware, or hardware; or no longer tests with new operating systems.

Our Policy on EOL products

Daetwyler R&D is committed to keeping your aging equipment running for as long as possible. Even when a product is marked as "End of Life" we will do everything we can to find the fastest solution at lowest cost to keep your production running.

The "End of Life" notification simply means that our suppliers are no longer manufacturing certain parts. Therefore no company can deliver these parts as 'new' -- or only with unreasonable time frames and costs.

We will do everything we can to keep your production going. We still have some supplies. In most cases we can either refurbish or repair defective parts; and we offer upgrades or exchanges if repair is impossible.

Please contact Customer Support if you have any questions or concerns.

For the complete listing of equipment that Daetwyler sells, see www.daetwyler.com